FAQ - frequently asked questions

  • How and when you can shop online?

Our online store can be used via your desktop home computer, laptop, iPAD, tablets and mobile phones. 

When you shop online, you choose the time and place.  We're always open, which means you can shop here anytime day or night in the comfort of your own home, while on a lunch break at work, sitting in your favourite café, or waiting for your flight at an airport.  Anywhere...anytime...

  • Retail store

Due to changed circumstances with covid-19, we currently operate via our online store only.  We may have another retail boutique in the future.  However, the access you had to us in our previous retails stores, you can still have today.  Contact us anytime for any information or just a catch-up chat.  Like you, we’re a real person and really enjoy the interaction with all of you when you’ve time.

We will notify of any changes via social media, this website or newsletter.

  • Gift wrapping - complimentary

All purchases are gift wrapped.  So if you're buying for someone else, you can be assured it will arrive to them beautifully wrapped.  We can also include a gift card if you make a note of that with your order at the time of purchase in the online checkout area.

  • Complimentary alterations to full length pants hem length

If you would like the hemline of your purchased drawstring lounge pants taken up - we do this FREE OF CHARGE.  All you need to do is to send us the exact 'side seam' measurement you wish the item to be finished at.  This will be done when we receive your order and will be sewn ASAP before sending your parcel.  Too easy.

  • Return or exchange

We're certain you'll be happy with your purchase.  However, if you're not 100% satisfied, we are happy to exchange or to offer credit with our Gift Vouchers for a returned item within the 21 return day period stated below.  Items received, will be to the same value of the original item purchased.  Same for same.  We do not accept items being returned because you've changed your mind on your choice of style.  Any items being exchanged during a sale period, will not receive the new sale price or discount credit.

Return process is 3 easy steps:

    1. Pack item in a waterproof package.  Make sure item is returned new, unused and with all garment tags attached.  Returns not meeting our policy cannot be accepted.
    2. Address package to - As we have recently relocated to Australia, we will notify you at the time of a return address if required.
    3. Send package via Registered Parcel Post with a tracking number which you must notify us of to track.  Proof of postage is essential so please keep it safe in case you need to use this as evidence of your return.  We do not accept responsibility for any parcels lost through postal services.  Please note that the cost of return freight are solely that of the customer.  All returns must be received 21 days from the date of our dispatch postage date.  Please contact us via email to notify us of your return before posting it.  We will email you a Confirmation Return Number (CRN)

  • Order confirmation

After placing your order, you receive an email to confirm - order number and order details.

  • Your privacy

We value the trust our customers have placed in us by providing their personal details.  Any information you provide is used only to fulfill your orders and may be used for analytical purposes for our brand development.  We don't sell or redistribute this information.

  • Cancellations

To cancel an order, please email ASAP to:

enquiry@lindamackayaustralia.com.au

Please include order number and name.  Unfortunately we're unable to accept cancellations for any orders already dispatched.

  • Policy changes

We reserve the right to change any of our policies and details as they arise.

  • Contact us

Email us at: enquiry@lindamackayaustralia.com.au or message us on our Business WhatsApp (linda mackay design australia) +61 492 969 382

    • Latest news

    Stay up-to-date with our newsletter posts.  Subscribe by placing your name and email address at the bottom of this page where you can sign up.

    • Social media

    Currently, you can follow us on Facebook, Instagram and Pinterest.

    • Improving our products and services

    We welcome you to participate in our business by sharing your thoughts on how to improve this online shopping experience better for you.  We don't claim to know it all, and certainly see the benefits in having you, our valued customers let us know what you think.  What works and what doesn't.  We appreciate any constructive input so we can make the improvements.

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